Our TEGG^® Service Guarantee

The ability of your facility to operate safely and productively is dependent on the integrity of your electrical system and the integrity of the people performing work on that system. As your authorized TEGG^® Service provider, this is our guarantee to you:

• We pledge to be open and fair in all of our dealings with you, and pledge all of our efforts to deliver what we promise, when we promise.

• Our certified TEGG representatives are salaried, trained professionals committed to a high standard of integrity. They will focus on your specific needs to build a long-term relationship with you based on mutual trust and competitive pricing.

• Our certified TEGG electricians are highly-trained and experienced electrical system specialists committed to assuring the integrity of your electrical system. Their professional recommendations are based on assuring facility safety and minimizing business interruptions.

You will receive the finest electrical service available. We guarantee it!

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When working in your facility, we will:

• Be in professional, uniformed attire

• Obtain authorization and perform all work with a minimum of interruption within the facility

• Provide you with a detailed TEGG Service Report and maintain records of all work

• Perform all work according to the Canadian and Provincial Electrical Codes

When you call us for emergency service, we will:

• Immediately respond to your need by dispatching trained specialists

• Arrive within the time promised or communicate any changes for your approval

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TEGG^® Guaranteed Service Programs

TEGG^® Service offers customized maintenance programs designed to meet your business needs and budgetary requirements. These unique programs guarantee that if any component, once included within a TEGG Guaranteed Service Agreement, should fail, we will repair or replace it at no cost to you, 24/7.

TEGG Prime

• Energized and de-energized testing

• De-energized preventative maintenance

• Guaranteed repair or replacement on components that suffer a sudden accidental breakdown

• Provides overtime for guaranteed repairs

• Includes expedited shipping service (express freight)

• Includes downstream resultant damage protection for EDS

• Includes temporary power

• Includes emergency generator if required

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TEGG Premium

• Provides full energized testing and analysis

• Minor services such as exterior cleaning of equipment

• Comprehensive Electrical Systems Analysis reporting

• Guaranteed repair or replacement on components that suffer a sudden accidental breakdown

• Provides overtime for guaranteed repairs

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TEGG Basic

• Utilizes thermographic and ultrasonic technology for analysis of the electrical system

• 90 day guaranteed repair or replacement

• Guaranteed repair service during normal business hours

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TEGG Builders

• Begins at the end of the new construction regular warranty period

• Energized and de-energized testing

• Guaranteed repair or replacement on components that suffer a sudden accidental breakdown

• Provides overtime for guaranteed repairs

• Includes expedited shipping service (express freight)

• Includes downstream resultant damage protection for EDS

• Includes temporary power

• Includes emergency generator if required